All payments are final
We don’t offer refunds. This applies to every payment: the upfront payment and each milestone payment, once made.
That includes when:
- You change your mind, before or after work starts
- You decide to end the project partway through
- Your plans, budget or market conditions change
- The project doesn’t launch, or doesn’t perform the way you hoped
Why we work this way
As soon as you pay, we reserve time for your project and begin discovery and planning, turning away other work to do it. Payments on the blockchain also can’t be reversed, so we treat every payment as a firm commitment on both sides.
Check before you pay
Every project starts with a written proposal setting out the scope, deliverables, timeline and price. Please read it carefully and ask us anything before you pay. Only pay once you’re happy with exactly what you’re getting.
If something isn’t right
Instead of refunds, we stand behind the work. If something we deliver doesn’t match what the proposal describes, tell us within 7 days of delivery and we’ll fix it at no extra cost until it does.
Changes that go beyond the original proposal, such as new features or a different direction, are quoted separately.
If a project ends early
If you end a project before it’s finished, payments already made aren’t refunded. We hand over everything completed up to that point, so the work you’ve paid for is yours to keep.
Third-party and on-chain costs
Costs paid to others for your project, such as domains, hosting, RPC plans, paid assets, external audits, network fees and on-chain rent, are passed on as they are and can’t be recovered.
Disputes and chargebacks
If you’re unhappy with anything, talk to us first. It’s almost always the fastest way to sort it out. Please don’t open a dispute or chargeback without contacting us.
- Email: hello@bluebrick.fun
- X: @bluebrickonsol
- Discord: our server
Your legal rights
Nothing in this policy affects any rights you have under laws that can’t be excluded by agreement.