Last updated September 26, 2026

Refund Policy

All payments to Blue Brick are final. Here’s why, and what we do instead to make sure you get what you paid for.

All payments are final

We don’t offer refunds. This applies to every payment: the upfront payment and each milestone payment, once made.

That includes when:

  • You change your mind, before or after work starts
  • You decide to end the project partway through
  • Your plans, budget or market conditions change
  • The project doesn’t launch, or doesn’t perform the way you hoped

Why we work this way

As soon as you pay, we reserve time for your project and begin discovery and planning, turning away other work to do it. Payments on the blockchain also can’t be reversed, so we treat every payment as a firm commitment on both sides.

Check before you pay

Every project starts with a written proposal setting out the scope, deliverables, timeline and price. Please read it carefully and ask us anything before you pay. Only pay once you’re happy with exactly what you’re getting.

If something isn’t right

Instead of refunds, we stand behind the work. If something we deliver doesn’t match what the proposal describes, tell us within 7 days of delivery and we’ll fix it at no extra cost until it does.

Changes that go beyond the original proposal, such as new features or a different direction, are quoted separately.

If a project ends early

If you end a project before it’s finished, payments already made aren’t refunded. We hand over everything completed up to that point, so the work you’ve paid for is yours to keep.

If you pay the same thing twice

If the same payment reaches us twice by mistake, for example because it was sent again from a second window, we return the extra payment to the wallet it came from. We spot these automatically, and you can also tell us through Support. Only the duplicate is returned; the original payment stays final, as above.

Third-party and on-chain costs

Costs paid to others for your project, such as domains, hosting, RPC plans, paid assets, external audits, network fees and on-chain rent, are passed on as they are and can’t be recovered.

Disputes and chargebacks

If you’re unhappy with anything, talk to us first. It’s almost always the fastest way to sort it out. Please don’t open a dispute or chargeback without contacting us.

Your legal rights

Nothing in this policy affects any rights you have under laws that can’t be excluded by agreement.